#Cross heartbeat necklace update#

In the unlikely event that items are delivered damaged or with defects and there is no clear damage to the item from the courier company, you will be required to take photos of your items within 24 hours of receiving your goods. Please ensure you fill it in correctly and accurately when placing your order.

#Cross heartbeat necklace update#

Once your order has been dispatched we are unable to update your delivery address. When selecting our courier option, it will be necessary for someone to sign to acknowledge the receipt of the parcel upon delivery. Silvery will not be held responsible or liable for incorrect delivery details supplied by customers when checking out. Please note that our courier partners are unable to deliver to P.O. View the emails that we send you for guidance on order progress.Paying via credit card is the swiftest method of payment.You will receive email notifications at the various stages of your order progress. We process orders and allocate payments once a day, therefore orders are not immediately allocated to manufacturing, even if you bank with FNB. Payments can take up to two days to reflect. Manufacturing and handcrafting of your order will begin processing once payment has been received and it has cleared. We are unable to enter into discussions if you openly admit to not having read our Terms and Conditions. It’s your responsibility to read the Terms and Conditions. Upon placing your order you are required to tick the box “I have read and agree to the website terms and conditions*” which is a mandatory field prior to being able to complete your order. Due to the nature of our business which is linked to personalisation, it is very important to be aware of our Standard Return Policy and matters related to exchanging items. Silvery strives for excellence and in turn wants you to be happy with your purchase. Silvery reserves the right to charge additional shipping costs if these occur for example at unsuccessful delivery or refused acceptance.įor additional insight please review our detailed Terms and Conditions. Silvery cannot be held responsible for any delays in delivery once your order has been dispatched and left us and is in the possession of our courier partner. Regional, outlying areas may incur additional delivery charges which you will be notified about prior to your order being dispatched. Prices are subject to change without prior notice. Regional, Outlying Area / Rural, Farm / Gravel Rd Addresses:ģ – 5 working days for shipping after manufacturing. Type:Ĭentral Areas, Residential & Business Addresses:ġ – 3 working days for shipping after manufacturing. Standard Shipping Options: Due to COVID-19 deliveries may take longer than the information stated below. This timing may be subject to change without prior notice.ġ. If your responses are delayed or our calls and attempts to communicate with you go unanswered, we are unable to expedite the order when you do eventually make contact.Įach order has a handcrafting time of 2 – 3 working days, which only begins once your payment has reflected on our system. The sooner this is resolved, the sooner your order returns to the workshop to continue being manufactured. We will contact you to clear any details or order related queries with you. If your order is “in query” it impacts the turnaround time. A public holiday will delay the delivery of your order by at least one additional day. Public Holidays: Orders are not processed, dispatched or delivered on public holidays. We strive to adhere to our manufacturing deadlines and guide you accordingly. We are unable to accommodate special requests to expedite orders or guarantee exact days on which items will arrive with you. Tracking information will be sent to you.ĭuring the festive season, Valentine’s Day or other important celebrations our manufacturing time may be extended without prior notice due to an increase in orders. Once your payment reflects, your order will enter our workshop to begin its handcrafting time.Īfter the final day of handcrafting time, your order will be dispatched with our courier partner by the close of business. Each order has a handcrafting time of 2 – 3 working days, which only begins once payment has reflected on our system as stated above.